Shipping policy

Last updated: 5.7.25

Thank you for shopping at Bestfriendgear.com! We are committed to providing you with a smooth and reliable shipping experience. Please review our shipping policy below.

1. Processing Time

• Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

We offer standard shipping at checkout. Shipping costs are calculated and displayed at checkout.

Note: Delivery times are estimates and may vary.

3. Domestic & International Shipping

• We currently only ship to the United States
  

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to become available.

5. Shipping Address

Please ensure that your shipping address is complete and correct. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.

6. Lost or Damaged Packages

• If your order is lost in transit or arrives damaged, please contact us at support@bestfriendgear.com within 7 days of the expected delivery date.
• We will work with the carrier to resolve the issue or offer a replacement/refund as appropriate.

7. Questions?

If you have any questions about your order or our shipping policy, feel free to contact our support team at support@bestfriendgear.com. We're here to help!